Shipping Claim (616) 340-9505 | Email | Grand Rapids, MI "*" indicates required fields Name First Last Email PhoneStudio Wise Order #* Your PO #* Today's Date - mm/dd/yyyy MM slash DD slash YYYY Date Received MM slash DD slash YYYY Claim* Product had visible damage to packaging and was noted with carrier upon receipt. Product had visible damage to packaging that was not noted with the carrier. Damage was concealed inside the packaging and was not noted with the carrier. Items are missing from my order. My items were damaged during installation, I'd like to repair or replace. I'd like to report another issue. Other Please provide more details*Upload Carrier Bill of Lading*Please upload you copy of the signed Bill of lading you received from the carrier. Drop files here or Select files Max. file size: 256 MB, Max. files: 2. Upload Claim Photos*Please provide close up photos of all damage areas, from multiple angles. If concealed damage is discovered, photos must be submitted on original skid or packaging. Drop files here or Select files Max. file size: 256 MB, Max. files: 15. Acknowledgement* I have read the carriers terms and would like Studio Wise to review my claimAll shipments are released FOB Grand Rapids MI . Once a shipment leaves our dock it is the sole responsibilities of the customer to inspected and notify the carrier of any damages . The customer agrees that they have carefully inspect all items upon arrival and noted any damage on the delivery receipt. Phrasing such as “Subject to Inspection” does not constitute a note of damage and will not be accepted as grounds for honoring a damage claim (including a freight claim). Customer also acknowledges cases of freight damage require a written claim to be filed within 15 days of receipt. When a clear receipt is obtained by a carrier, neither Studio Wise nor the carrier are any longer responsible for damages or shortages. Processing claims for damage and shortages is the responsibility of the buyer unless otherwise specified in writing by Studio Wise. Concealed damage claims must be reported with 5 days of receipt and submitted with photos of the product in its original packaging. Studio Wise does not honor damage claims of any kind for product after its removed from its original packaging or installed on site. Freight claims may take up to 45 days to process. Customer agrees to store product in its original packaging for up to 90 day for inspection by the carries agent. Customer understands that all Studio Wise product is made to order, and Studio Wise can not quarantee expedited product. All replacement will be scheduled as best available lead time and acknowledged based of currently production lead times. All freight charges are for replacements and returns are the sole responsibility of the customer unless approved by Studio Wise in writing. CAPTCHANameThis field is for validation purposes and should be left unchanged.
