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FAQ
What is your shipping policy?
Studio Wise offers point to point commercial delivery service, FOB Grand Rapids, MI to all locations within the continental United States. All products are fully packaged and protected on skids and insured to the point of delivery. Our standard method of delivery is common carrier TL and LTL. Additional services include (Dedicated delivery, Liftgate, and Inside delivery).
All freight will be be quoted at time of Order.
What are your current lead times?
Standard Product: 4-7 weeks
Standard Modified Product: 5-8 weeks
Custom Designed Solutions: 7-10 weeks (aprx)
Can you make me a custom piece?
Yes! Please contact sales directly to review options and scheduling.
How do I order?
Please use the Find A Rep page to locate a dealer in your area. If your area is not listed, contact sales directly.
Accepted Payment Methods
Product Care
Since tables are installed and used under a variety of conditions, users must make inspections no less than every six months to look for damage or signs of structural fatigue incurred in daily handling, use and abuse. If problems are discovered that could compromise the structural safety of a table, it should be immediately removed from service and Studio Wise should be notified.
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Tables should be cleaned after each use with mild soap and wipe and wiped dry with a lint free cloth to prevent scratching.
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Spills of liquid should be wiped dry and not left to stand.
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Avoid harsh chemicals such as ammonia and bleach or abrasive cleaners.
Warranty
All merchandise is manufactured in accordance with our high industrial and design standards and is warranted to be free from defects of material and workmanship for a period of (1) one year from the date of delivery or placement in storage. This warranty covers goods under normal use and is in service under conditions for which the merchandise is designed.
The obligation of Studio Wise during this warranty period is limited to repair or replacement at our option. This warranty becomes null and void on any goods repaired or altered by any person not so authorized by Studio Wise; or any merchandise which has been subject to misuse, improper storage, including placing chairs seat down on tables, negligence, or accident. Studio Wise makes no other warranties either expressed or implied as to any matter whatsoever, including without limitation, the condition of the merchandise, its merchantability, or its fitness for any particular user or purpose.
All claims must be sent to sales@studiowisedesign.com, and will be processed by the Customer Service Department. All returns must be authorized in writing by Studio Wise prior to return. Merchandise authorized for return and subsequent repair or replacement merchandise shall be removed from service. All shipping, packaging, and installation charges shall be at the expense of the customer.
Since furniture is installed and used under a variety of conditions, users are required to make inspections every six months to look for damage or signs of structural fatigue incurred in daily handling, use, or abuse. Inspections must include, but are not limited to: the tightening of bolts and fasteners, and the lubrication of mechanisms. Failure to properly maintain Studio Wise products will void this warranty.
Studio Wise will not be liable for loss of time, inconvenience, commercial loss, or incidental or consequential damages that may result from a warranty claim.
User Privacy
Studio Wise LLC operates https://studiowisedesign.com (the”Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name.
LOG DATA
Like many site operators, we collect information that your browser sends whenever you visit our Site(“Log Data”).This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.
COMMUNICATIONS
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other Studio Wise related information.
COOKIES
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you maynot be able to use some portions of our site.
SECURITY
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of 11/20/2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.